The CDG RES Software Service Subscription is the ultimate package to ensure top level support for RES Software’s solutions including Workspace Manager, Automation Manager, RES Virtual Desktop Extender (VDX).
The service combines telephone support and expert advice from highly experienced and qualified engineers to take to the workforce.
Deliverables
- Expert telephone support on RES Workspace Manager
- Expert email support on RES Workspace Manager
- Expert telephone support on RES Automation Manager
- Expert email support on RES Automation Manager
- Technical assistance from highly knowledgeable and skilled engineers and consultants
- We aim to respond within 4 working hours
- Knowledge transfer of the solution
- A discounted rate for onsite support will be offered if required and/or requested. This discount will be valid for 3 months from the date of the last ticket being used
Benefits
- Advice from highly experienced and skilled RES engineers
- Cost saving as this service can eliminate the need for onsite visits whilst still receiving quality support
- Flexible means of communication
- Easy access to expert advice with no appointment required
- Quick response
- Active learning
Target Audience
Resellers, consultants and end users working with RES Software with limited access to RES technically skilled staff.
Requirements
- Have a fully operational RES Software environment
- All licensing in place and activated
- Access to customer technical staff during support call
- Full access to the RES Software management software via a secure connection (VPN or WebEx)
Pricing and Scope
The service is offered as fixed-price and fixed-deliverable engagement within normal working hours (Monday – Friday, 9am – 5pm).
This is a per month subscription for up to 5 tickets.
Part code
RES-SERV-001
Please contact your CDG Account Manager for further information.
